1. Legal Identity
The full name of the company is Sail Dalmatia Limited. Registered office is at Riverbank House, 1 Putney Bridge Approach, London, SW6 3JD
2. Data Protection
We understand that privacy is an important issue for visitors to saildalmatia.com
When clients share with Sail Dalmatia or any of our trading names their contact details, such as email address and phone number, we retain the information within our client database. We do not share any user-specific contact details with third parties for marketing purposes. Sail Dalmatia may use this information to communicate with you regarding the special offers or about events or new boats which you may find interesting. You may opt out of receiving any such messages at any time.
3. Requesting a boat option
Our staff are highly experienced and will do their utmost to assist you in finding a suitable boat for you. Once a suitable boat is allocated, an option will be granted. The options are normally held up to a week during the low season and 2 to 3 days during the high season. The options will automatically expire after the release date. There is no financial obligation on your behalf at this stage.
4. Booking Process
If you decide to book a boat, you will need to let us know you wish to do so during the option time. No boats can be confirmed without paying a 50% deposit of the hull price. If you opt to pay us using a bank transfer, please note 3 to 4 days are required until the funds reach our account and the boat cannot be confirmed until the funds reached our account. The remaining balance is normally due 6 weeks prior departure. Boat bookings done within a month of departure are subject to full payment.
All prices are expressed in Euros. The prices can be expressed in Sterling subject to a daily exchange rate set by the Bank of England. The prices include a week charter, full crew (when required), fuel for daily navigation (Gulets only), passenger insurance and local port taxes and marina fees when applicable. The extras such as food, drinks and water related activities are normally paid locally in cash. The prices displayed on the web site are correct; however the company reserves a right to change the prices at any time. The lowest price guarantee is not a permanent offer and it is related to a selection of the boats.
6. Cancelation Policy
We act as an agent on behalf of boat owners in Croatia who advise us on their cancelation policy that is passed onto our customers. The cancelation policy is as follows:
- 30% of the total price for cancelling the boat two months or more before your departure
- 50% of the total price for cancelling the boat 59 to 30 days before departure
- 100% of the total price for cancelling the boat 29 days before departure.
The prices include a boat price plus all relevant extras that can be paid together with the boat or locally. The total price above refers to the boat price inclusive of all extras.
7. Financial Protection
7.1. The Law
There are two statutory schemes that exist to protect clients' money and to ensure that they'll be brought home if their travel company goes out of business. These schemes apply to package holidays and to some flight-only arrangements.
There's no legal requirement that flights bought direct from an airline, accommodation-only sales or a boat accommodation sale, are protected.
7.2 Package Holiday
If a client books a package holiday that includes a flight, then their money must be protected under the ATOL scheme. This is operated by the Civil Aviation Authority (CAA) www.caa.co.uk. If they book a package holiday that doesn't include a flight, then their money will be protected either by way of a bond held by a trade association, e.g. ABTA, or by way of an insurance policy, or by placing their money into a trust account.
7.3 Voluntary Schemes
Some travel companies offer protection for clients' money voluntarily. For example, accommodation-only providers may offer protection although there's no legal requirement for them to do so. This protection may be provided by way of a bond held by a trade association, e.g. ABTA, or by way of an insurance policy or by placing the money into a trust account.